Program Description
The Customer Relations and Service Professional Certificate II is designed to equip the student with the essential skills needed to excel in customer-facing roles across various industries. This certificate focuses on effective communication, problem-solving, conflict resolution, professionalism, and workplace etiquette. Through interactive lessons and real-world scenarios, the student will learn how to build positive customer relationships, handle difficult situations with confidence, and contribute to a productive, service-oriented workplace. This certificate is ideal for individuals seeking to enter the workforce, enhance existing skills, or prepare for advancement opportunities in customer service roles.
The Customer Relations and Service Professional Certificate II is a stackable credential that aligns with CWC’s Business AAS Degree. Credits earned through the certificate program may be applied toward the degree, providing the student with a seamless pathway to continue their education while building valuable workforce skills.
Program Requirements
Course Requirements
Students must choose a minimum of three (3) credits from the following list of courses: