HIT 1550 Medical Office Administrative Procedures

This course provides instruction in the administrative duties and responsibilities of front office staff in healthcare agencies. Topics include verbal and written communication, scheduling appointments, arranging clinical procedures, billing and collection, and managing supply inventory. Concepts in medical law and ethics are emphasized as well as professionalism in the workplace. Simulated computer data entry for patient records, procedure and diagnostic coding, and electronic transmission of insurance claims are integrated into learning activities. (3 lect.)

Credits

3 credits

Major Topics

Medical law and ethics
Communication skills in the workplace
Medical office administrative responsibilities
Patient scheduling and referrals
Medical office computer applications
Medical records
Medical office financial management
Insurance claims

Outcomes

In order to successfully complete this course, the student will:

1. Identify the legal responsibilities and scope of practice for the medical assistant.

2. Apply the Patient Bill of Rights and Health Insurance Portability and Accountability Act protocols related to confidentiality and protected patient information.

3. Demonstrate principles of effective communication with patients, families, and coworkers.

4. Assess the impact of personal values and beliefs on professional performance when working with diverse populations.

5. Demonstrate competency in preparing professional medical office correspondence.

6. Demonstrate correct use of medical office software applications, including appointment scheduling and referral management.

7. Analyze inventory control systems used to maintain office and medical supplies.

8. Manage accounts receivable and accounts payable in a medical office setting.

9. Examine the process of a physician-based insurance claim from collection of patient information through receipt of payment.

10. Examine the role of the patient navigator in guiding the patient through the healthcare system.