HRM 1501 Lodging Management / Front Office Procedures
This course presents a systematic approach to lodging management and front office procedures by detailing the flow of business through a hotel, from the reservations process to check out and settlement. This course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Front office procedures and management are placed within the context of overall operation of a hotel. (3 lect.)