BOTK 2900 Office Systems and Procedures
Office Procedures is the study and development of personal qualities, skills, and knowledge needed by successful office administrative assistants. The goal is to prepare students to provide support in a business environment. Office etiquette, telephone and mail procedures, receptionist techniques, reference source use, reprographics, travel arrangements, business ethics and etiquette, career opportunities, and preparation for employment will be discussed and reinforced with case studies and activities. (3 lect.)
Major Topics
- Communication skills required in diverse environment
- Managing work, time, and resources
- Using technology and understanding office professional’s role
- Preparing business-related communications
- Travel arrangements, meetings, conferences; replication equipment; financial procedures; customer service; and telecommunications
Outcomes
In order to successfully complete this course, the student will:
1. Explain the role of the office professional
2. Describe current office trends and technological changes in the electronic office
3. Identify guidelines for organizing work place for efficiency
4. Apply critical thinking skills to solve realistic office-related problems
5. Describe proper use of fax machines, telephones, and copier
6. Create an itinerary and make travel arrangements
7. Identify principles for properly organizing a meeting
8. Apply proper procedures for handling mail
9. Prepare effective meeting minutes and agendas
10. Prepare effective resume and letter of application
11. Develop a portfolio that illustrates accomplishments and skills
12. Prepare for job interview